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Frequently Asked Questions
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Getting
Started
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Your Sports Specialist is located at 2 Yishun Industrial Street 1 North Point Bizhub #07-32 Singapore 768159
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We are open Monday to Friday 10.30 to 6pm, Saturday 12 to 5pm. Closed on Sunday and Public Holidays. Please contact us at 62590093 before visiting
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Take bus number 811 from Yishun Bus Interchange. Alight at the 3rd bus stop (Blk 250). We are located in North Point Bizhub, the white/yellow/grey building that is directly opposite. When you arrive, take a lift located in the middle of the building
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Delivery
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SingPost Local Normal Mail – Free of Charge! Please allow 2 – 5 working days for parcel to reach you.
For oversized items, delivery fee SGD5.00 applies for orders below SGD50.00.
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International shipping will be shipped via DHL and customers will receive the packages within 7 – 14 working days. Tracking numbers will be provided.
Raltes will be charged according to weight.
We are still in the midst of setting up rates. Please drop us an email at sports.specialist@yahoo.com.sg and we can set it up in the system within 24 hours for you to make a purchase
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Payment
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Payments can be made via:
1) Internet banking to the following Bank Account details:
Bank: OCBC
Account Name: Your Sports Specialist
Account Number: 538-723-370-001
2) Paypal
Fund transfer has to be completed before order will be dispatch for delivery.
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Returns
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Local Singapore Orders
We offer a 1-1 exchange for items that are with manufacturing defects within 7 days. We strongly encourage customers to check for defects upon delivery. Unfortunately, we cannot do exchanges on items that have been ordered and delivered in acceptable condition.
Please give us a call at 62590093 or email us at sports.specialist@yahoo.com.sg to let us know why you are requesting for an exchange of the products. Upon approval of exchange, please bring the item/s to our warehouse for exchange . Items must be return in its original packaging and condition within 7 days from the date of delivery.
International Orders
Goods sold are not exchangeable or refundable. In the event the merchandise has a manufacturer defect, please email sports.specialist@yahoo.com.sg
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Still need help? Send us a note!
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For any other questions, please write us at sports.specialist@yahoo.com.sg or call us on +65 62590093
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